Customer Rights

We claim the guest’s rights with 100% customer satisfaction. As a guest of Secret Hideaways you have the right to:

  •       Enjoy a unique and authentic experience with the most impeccable and memorable service.
  •       Enjoy superior service (attitude + art of serving + efficient processes) from competent tourism workers (attitude + skills + knowledge).
  •       Make your own request and get responses to inquiries within 24 hours.
  •       Be taken care of by all staff with respect, safety, privacy, and quality; and be treated equally with respect and integrity.
  •       Be 100% satisfied with your traveling experience, and enjoy courteous, enthusiastic, and attentive customer care.

At Secret Hideaways, our passionate team serves heartily for the worthy experience. Our biggest goal is to go beyond expectation and ensure customer satisfaction.

Book room online today and get ready for a vacation with us

For more information, please contact +84 886 03 66 68 or [email protected]

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