Customer Rights Statement

We want you to be satisfied in every way, by believing in your brand promise.

As a customer of Secret Hideaways you have the right to:

  • Enjoy a unique and authentic experience with the most amazing and memorable service.
  • Enjoy superior service (attitude + service arts + process standards) from qualified human resources (attitude + skills + knowledge).
  • Can make your own request and get response to inquiries, requests or inquiries within 24 hours.
  • Be taken care of by all staff with respect, safety, privacy, quality, and being treated equally, with respect and honesty.
  • Be 100% satisfied with traveling experience, and enjoy courteous, enthusiastic and attentive customer care.

At Secret Hideaways, our passionate team serves heartily for the worthy experience. Our biggest goal is to ensure customer satisfaction.

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For more information, please contact +84 886 03 66 68 or [email protected]

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